Terms and Conditions
1. Satisfaction Guarantee:
We pride ourselves on providing superior service and offer a complimentary re-cleaning if you are not satisfied. Please contact us within 24 hours after the cleaning visit.
2. Business Hours:
We’re available from 7 a.m. to 7 p.m. PST. If you contact us after hours, we’ll respond the next business day. Current clients with last minute requests after hours will receive our best efforts. If we can’t fulfill it immediately, we’ll prioritize it on the next cleaning visit.
3. Entry into Residences:
Customers can choose from three entry options: be present during cleaning, provide a lockbox, or share a garage/front door code. If the customer chooses to remotely unlock and lock the entry door, the company is not responsible for lockup the house.
4. Valuables:
We handle your valuables with care. In case of damage, we will let you and make every effort to repair or replace. We understand some items are of personal significance; please inform us and secure these items appropriately on cleaning days (wedding rings/ jewelry in general, artwork collectibles, weapons of any kind, etc).
5. Service Limitations:
Extra cost – oven, refrigerator, freezer, walls, dishes (loading and unloading dishwasher or by hand), laundry, organizing before cleaning, decluttering and organizing spaces, upholstery cleaning, etc. Please don’t hesitate to ask in case you have a specific need, we might be able to accommodate.
6. Rescheduling or Canceling Cleanings Visits
Consistent cleanings ensure discounted rates. We accommodate rescheduling whenever possible; cancellations made within 48 hours incur a 50% cleaning fee, cancellations made within 24 hours require full payment, and emergency cases will be handled individually
7. Payments:
Payment for cleaning services must be made in full at the time of the scheduled cleaning. Payment options are debit/credit card and must be saved in our system when the service plan is approved.
8. Permanent Service Cancellation:
Both the company and the customer agree to a 30-day notice before permanent service termination for courtesy purposes.
9. Price Increases:
We reserve the right to adjust customer rates and will notify you before any price changes.
10. Employee Requests:
11. Digital Media:
We may take photos before and after specific environments or places for reference and training purposes (stove, refrigerator, kitchen counter, shower, toilet).
